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Concerns raised about CAP registration process

Posted by Lotty Reeves on 4th December 2014

Concerns have been raised about the complexity of the registration process for the new CAP digital payment system.

Before registering for the CAP Information Service, claimants must authenticate their details by creating an Identity Assurance (IDA) account with a third party identity assurance provider such as the Post Office, Experian or Verizon. To register for an IDA account, claimants may be required to answer a wide range of detailed questions relating to topics such as previous addresses, mortgage payment amounts, passport information and banking details.

Complaints about difficulties experienced by claimants when registering for an IDA have been posted on the Department for Environment, Food & Rural Affairs (Defra) online CAP reform blog. A spokesperson for Defra said: “We are improving the system based on the feedback we are getting all the time. Once we are satisfied this feedback has been addressed we will continue to increase the number of customers invited to join.”

The digital-only version of the new CAP Information Service is set to go fully live in early 2015.

For more information about the new system, go to


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